HT Design Shipping & Delivery Information
We are shipping and delivering orders daily. For questions about your order, please feel free to call us at 1-888-764-9273. We will get back to you within 24 hours or less.
ESTIMATED SHIPPING TIME FRAMES
We have set up a timetable for shipping. We will be using business days as a time frame. A business day is any day not a weekend or holiday. For example, if you order a product Friday night at 6pm after business hours and the product ships in two business days, your shipping date at latest will be the following Tuesday. Most home theater seating is shipped by freight carrier with lift gate. Home theater accessories are shipped separately by ground. In addition, we offer white glove delivery as an option, be aware this can add about 5 to 7 business days to ship time.
In rare occurrences, some products will be back ordered or special ordered. We will notify if there is a back order on the product by e-mail. For most orders we provide a tracking number which can be used to track the progress of your shipment by clicking on the link in the order status e-mail. We verify all estimated shipping time frames with confirming e-mails to you. We do not compensate or offer credits for any delayed shipments as your purchase is for the value of the item(s) only not for time period in which they ship.
Shipping Time Frame: The number of business days from the time you place your order to the time the product ships. Ship time frame icons are located within the description of each item in the following manner. Click on the icon for more info on this ship time frame. Most items are either Quick Ship or 123 Shipping items.
Free Shipping to the Lower 48 States
The Free Shipping icon appears on many items on our web site. Items displaying this icon receive free shipping for a limited time. Free shipping is available on these items when they are shipped within the lower 48 US states. Shipping to Hawaii, Alaska, or any country outside of the US will have additional shipping charges applied. Shipping surcharges may apply to shipping less than two home theater seats and some isolated areas in the USA. If you have any questions on shipping charges, give us a call at 1-888-764-9273.
Curbside Shipping or White Glove Delivery
White Glove Delivery
HT Design is exclusively contracted with a National Home Delivery company that takes great care of shipping via common carrier and delivery of over-sized furniture like our home theater seating.
Items are delivered in your home with unpacking, debris removal, and room placement of furniture. All of our home theater seats are packaged in a carton 48" x 48" x 48" and each lounger weighs approximately 100lbs per carton.
Home Delivery Advantages:
- Cost is similar depending on location.
- Items handled via our common carrier home delivery service are picked up at the manufacturer (please note this service not available direct from manufacturer.) An email is sent to you upon pick up and you can track the shipment.
- Products are transported from their location to your location. Once they arrive in your area, you are telephoned by a representative from our home delivery service to arrange a 4 hour window for delivery.
- A window of time is agreed upon and the driver and helper will deliver your items into your home including one flight of stairs, remove debris from your location, and placing the furniture where you desire.
- Typically takes 5 to 7 business days to deliver to most locations after pick up from the manufacturer.
Curbside Shipping by Common Carrier
Curbside Shipping is when the product is shipped to the "curb". They do not bring the product inside the delivery address. Customers generally have a loading dock or have extra help around to bring in the product inside.
Special Order
Special order applies to items that have this icon showing. Any item showing this icon will ship in most cases 3-8 weeks from order date. Please consult shipping time frame on each item. These items are often personalized items or specially manufactured items. Special order items are not cancellable or returnable for any reason.
SHIPPING COST CALCULATION AND SALES TAXES
Shipping charges are calculated based on weight, location, and number of shipments in the order. You will need to go to check out which will tally the shipping cost on the order and you will be given the chance to view the charges before you place the order.
We are required to collect sales tax in Illinois, Michigan, New Jersey, Pennsylvania, and Washington. These orders are subject to an applicable sales tax if we ship to those States. The shopping cart can be used to check applicable tax in these States. You may be required to remit the sales tax in your state independently.
MULTIPLE ITEMS
If you order multiple items. Some items ship faster than others and you will receive status by e-mail on each item. We do not guarantee these times but we have a 99% track record in most cases for these time periods.
Shipping charges are calculated based on weight, location, and number of shipments in the order. You will need to go to check out which will tally the shipping on the order and you then be given the chance to view the charges before you place the order.
SAFE DELIVERY
HT Design seating is shipped in robust packaging. In some cases, boxes will look damaged but the furniture will be fine, as we double box in some areas and we wrap carefully inside with shrink wrap and muslin wrap. We guarantee that any purchases made will arrive in new condition, please open and inspect merchandise immediately while shipping company driver is present and before you sign for the package(s). Do not refuse delivery of any items that will be considered a cancellation of order and a 25% cancel fee. All items are priced and shipped carrying full insurance. This insurance covers your purchase only if you note damage on the carrier waybill. In the event that an item is not in good condition, please call us 1-888-764-9273 for repair or replacement information and please have a copy of the waybill showing that there is damage to the item. Our damage policy only covers repair or replacement of the item(s). Most items can be made whole with a replacement part. If you would like to return item, please see our return policy page. You must notify us within 48 hours if a product is damaged, defective or has missing parts. After 48 hours we are not responsible for defective or damaged products.
SHIPPING OUTSIDE THE CONTINENTAL U.S. 48 STATES, INTERNATIONAL ORDERS
Please call for more details. We can usually work out an arrangement to ship outside USA using a freight forwarder of your choosing.