HT Design Ordering Information
During this COVID-19 situation, we are open for business as usual. We are shipping and delivering orders daily. For questions about your order, please feel free to call us at 1-888-254-9804.
SHIPPING & DELIVERY INFORMATION
ESTIMATED SHIPPING TIME FRAMES
We have set up a timetable for shipping. We will be using business days as a time frame. A business day is any day not a weekend or holiday. For example, if you order a product Friday night at 6pm after business hours and the product ships in two business days, your shipping date at latest will be the following Tuesday. Most home theater seating is shipped by freight carrier with lift gate. Home theater accessories are shipped separately by ground. In addition, we offer white glove delivery as an option, be aware this can add about 5 to 7 business days to ship time.
In rare occurrences, some products will be back ordered or special ordered. We will notify if there is a back order on the product by e-mail. For most orders we provide a tracking number which can be used to track the progress of your shipment by clicking on the link in the order status e-mail. We verify all estimated shipping time frames with confirming e-mails to you. We do not compensate or offer credits for any delayed shipments as your purchase is for the value of the item(s) only not for time period in which they ship.
Shipping Time Frame: The number of business days from the time you place your order to the time the product ships. Ship time frame icons are located within the description of each item in the following manner. Click on the icon for more info on this ship time frame. Most items are either Quick Ship 2-3 day shipping items.
Ships within 2-3 Days
Curbside Shipping or White Glove Delivery
SHIPPING COST CALCULATION AND SALES TAXES
Shipping charges are calculated based on weight, location, and number of shipments in the order. You will need to go to check out which will tally the shipping cost on the order and you will be given the chance to view the charges before you place the order.
We are required to collect sales tax in Illinois, Michigan, New Jersey, Pennsylvania, and Washington. These orders are subject to an applicable sales tax if we ship to those States. The shopping cart can be used to check applicable tax in these States. You may be required to remit the sales tax in your state independently.
If you order multiple items. Some items ship faster than others and you will receive status by e-mail on each item. We do not guarantee these times but we have a 99% track record in most cases for these time periods.
Shipping charges are calculated based on weight, location, and number of shipments in the order. You will need to go to check out which will tally the shipping on the order and you then be given the chance to view the charges before you place the order.
HT Design seating is shipped in robust packaging. In some cases, boxes will look damaged but the furniture will be fine, as we double box in some areas and we wrap carefully inside with shrink wrap and muslin wrap. We guarantee that any purchases made will arrive in new condition, please open and inspect merchandise immediately while shipping company driver is present and before you sign for the package(s). Do not refuse delivery of any items that will be considered a cancellation of order and a 25% cancel fee. All items are priced and shipped carrying full insurance. This insurance covers your purchase only if you note damage on the carrier waybill. In the event that an item is not in good condition, please e-mail or call us for repair or replacement information and please have a copy of the waybill showing that there is damage to the item. Our damage policy only covers repair or replacement of the item(s). Most items can be made whole with a replacement part. If you would like to return item, please see our return policy page. You must notify us within 48 hours if a product is damaged, defective or has missing parts. After 48 hours we are not responsible for defective or damaged products.
SHIPPING OUTSIDE THE CONTINENTAL U.S. 48 STATES, INTERNATIONAL ORDERS
Please email us for more details. We can usually work out an arrangement to ship outside USA using a freight forwarder of your choosing.
CREDIT CARD CHARGES
Please be advised that your credit card statement will be processed through HT Design. We accept Visa, MasterCard, American Express, and Discover Card either on the web or by phone. In addition, we can take checks or wire transfer, just contact us to set up your order by phone for that method. Please be advised if you request an alternate address to "Ship to" other than "Bill to" that your bank may require that the "Ship to" address be on file with your issuing bank. The charge may be declined if the "Ship to" is not on file with the bank. Please contact your issuing bank to have them put on file your alternate address and try the order again.
Fraud Protection System:HT Design cannot prevent fraudulent parties from placing orders on our web site, however, we will not process and ship any fraudulent orders. We have a proprietary screening method on all orders and fraudulent orders are flagged for investigation. In some cases, we will ask for scanned identification before processing and shipping orders.
You can cancel an order within 30 minutes of placing your order without a cancellation fee. Any order canceled after the 30 minute period is subject to a 25% cancellation fee times the value the items canceled. No order can be canceled after it enters shipping process. Orders are processed in our system within 30 minutes of ordering. This policy covers phone, fax, web and mail in orders.
Back orders can be canceled without penalty unless they have shipped.
Our return policy all depends on products ordered. Please read carefully below. If you have questions, contact us at HT Design.
All our home theater seating is not returnable or cancellable for any reason. Please contact us toll free or email us for details. In case of damage or defect contact us for further instructions. All seating has a 1 year warranty on parts; most issues can be solved with replacement part(s). We also offer a 5 year extended warranty from Guardsman. Home theater accessories like tablet holders, portable armrests, wine holders have a 15 day return policy. We can take back these accessories only in original packaging and the products must be like new condition. We will refund you less any shipping cost and a 15% restock fee.
In the case of refused shipments, HT Design will automatically assess a 25% restock fee and shipping fees unless HT Design requests that you refuse the shipment. If free shipping was offered you will pay our cost on shipping the product to you and back to our warehouse. You would be charged round trip shipping. Any return you will be responsible for shipping costs.
For your protection, we recommend that you use UPS or FedEx insured for return shipment. Please insure the order for the full amount of your purchase. Please check with us on the proper address to return merchandise, do not return merchandise to address above, as this is not the manufacturing facility or warehouse. You must furnish a tracking number for a proof of shipment for all returns.
International Orders are not returnable.
Your satisfaction is very important to us. Contact our Customer Care department at HT Design if you have additional questions about returns.
Coupons cannot be applied after orders are placed. We can accept one coupon per person per order within a 45 day period.