HT Design Return Policy
Our return policy all depends on products ordered. Please read carefully below. If you have questions, contact us at 1-888-254-9804.
All our home theater seating is not returnable or cancellable for any reason. Please contact us toll free for details. In case of damage or defect contact us for further instructions. All seating has a 1 year warranty on parts; most issues can be solved with replacement part(s). We also offer a 5 year extended warranty from Guardsman. Home theater accessories like tablet holders, portable armrests, wine holders have a 15 day return policy. We can take back these accessories only in original packaging and the products must be like new condition. We will refund you less any shipping cost and a 15% restock fee.
In the case of refused shipments, HT Design will automatically assess a 25% restock fee and shipping fees unless HT Design requests that you refuse the shipment. If free shipping was offered you will pay our cost on shipping the product to you and back to our warehouse. You would be charged round trip shipping. Any return you will be responsible for shipping costs.
For your protection, we recommend that you use UPS or FedEx insured for return shipment. Please insure the order for the full amount of your purchase. Please check with us on the proper address to return merchandise, do not return merchandise to address above, as this is not the manufacturing facility or warehouse. You must furnish a tracking number for a proof of shipment for all returns.
International Orders are not returnable.
Your satisfaction is very important to us. Contact our Customer Care department at 1-888-254-9804 if you have additional questions about returns.